Evolution of Robotic Dispensing

ScriptPro Founder and CEO Mike Coughlin

Mike Coughlin, founder and CEO of ScriptPro, took pharmacy to the next level of technology in making the dispensing process more efficient and safer. Pharmacies have benefited as well as patients. That said, ScriptPro is a company that has transformed the dispensing process. In this interview with ComputerTalk‘s publisher, Bill Lockwood, Mike tells us how it all came about and the trajectory of the company since then.

ComputerTalk: You are the person who brought robotic dispensing to the pharmacy market. Let’s start with how you came up with the idea.

Mike Coughlin: In the mid-1990s, we began exploring ways to help pharmacists and support staff who were struggling to keep up in busy retail and hospital ambulatory pharmacies. We saw reports in the press and medical literature of tragic results when there was a pharmacy error. Wait times, stress on staff and patients, and stories about dispensing errors or other bad experiences in pharmacies were co…