Integra: Giving Pharmacies a Leg Up in the LTC Market

Integra is a company that introduced more efficient communications between pharmacies and long-term care (LTC) facilities through the electronic exchange of documents. The company then went further in bringing better control over deliveries to the facilities. Bob Bates, president of Integra and QS/1, talks to ComputerTalk Publisher Bill Lockwood about how the company is continuing to help pharmacies do a better job in serving LTC facilities.

ComputerTalk: Let’s start with DocuTrack, the product that Integra introduced to the long-term care market. What led to the development of this product?

Bob Bates President. Integra and QS/1

Bob Bates: We saw the need for an electronic document management system. The primary communication method between pharmacies and facilities was the fax machine, and these faxes were often misplaced, lost, or sent to the wrong person. This created a significant issue, as there was no tie off from the faxes received to the pharmacy management system. By storing th…