Outcomes® Survey: Consumers Overwhelmingly Open to Receiving New Clinical Services From Pharmacists — Seen as Trusted Healthcare Decision-Makers

This survey underscores the pivotal relationship between patients and their local pharmacies and why evidence increasingly points to the need for pharmacists to work at the top of their license.

The vast majority (86%) of consumers are open to receiving new clinical services in pharmacies beyond traditional prescription filling, according to a recent survey commissioned by Outcomes Operating, Inc., an industry expert for integrated pharmacy workflow and patient engagement solutions. Additionally, 83% of respondents said they place a moderately high to very high degree of trust in pharmacists’ decision-making and recommendations about medications and treatments.

Additional Findings from The Outcomes Survey Include:

Consumers are loyal to their community pharmacists.

On average, respondents had relied on their current pharmacy for filling prescriptions for 6.5 years—slightly longer than the average time spent with their current primary care physician (5.8 years). 

Consumers prefer brick and mortar pharmacies over the convenience of mail order.

Four out of five respondents relied on community pharmacies in the past year, compared to those that relied on mail order.

Consumers are curre…